FAQ &
Connect
Questions, curiosities, and the best ways to reach our cuddle crew.
Here’s where to find us, message us, and sniff around our most-asked questions
Text & Call
Best for quick questions and speedy help. Short and sweet messages help us respond faster. Tiny novel preferred over full epic saga.
Our Address
Let us know if you will need help with getting in and out of your car. Ask help.
We are here to make this easy for you
Parking
- Front parking is free
- Side parking is free
- Street parking is metered
- Back parking is for drop offs, pick up, and Drive Up Care
Need help getting in and out of your car?
Just let us know. we are happy to help make things easier.
Media Section
Things Pawrents Ask Us A Lot
Can I ask the vet to call me?
If you would like to speak with a doctor, the best way is book an exam or a phone consult. Our veterinarians run on appointments, so unscheduled callback request are not guaranteed. Cuddle Club members can also use our 24/7 text support for guidance when they are not sure what to do next.
Are you an emergency or specialty clinic?
No, we are not an emergency or specialty hospital. We’re a general practice clinic and will refer cases that need a higher level of care to our trusted partners.
Are tips required?
Nope, never expected. But we truly appreciate your smiles, kindness, and respect, especially during conversations about estimates and care plans
Do you use AI?
We use some secure, AI powered tools to help with efficiency and summaries so our team can focus on what matters most: your pet. Recordings are not retained – only summaries are kept when applicable, in line with our privacy practices.
Do you accept walk-ins or urgent care cases?
Yes, sometimes! It all depends on our caseload for the day and if our team has the capacity to support the cases.
Should I send records before my visit?
Yes please! Send medical records ahead if you can, and let us know about any allergies or special needs.
Can I bring another pet that is not scheduled?
We discourage it. Our hospital is small, and surprise extra pets can cause stress, conflict, or be territorially chaotic. Talk to our hospital team if you think you’ll need to bring more than one!
Do you have late, no-show, and deposit policies?
Yes, we do. These policies help us care for all our patients fairly and keep our schedules running smoothly.
Do you have an in-house pharmacy?
Yes! If an item is NOT in stock, we may send prescriptions to Mixlab or American Health Solutions. We can also provide a written prescription for you to use at another pharmacy.
Can you refill my pet's medication?
We can, with a current exam. The relationship is generally valid for 12 months from the date of your pet’s last exam.
How Quickly do test results come back?
in-house tests are usually same day. Standard send-out tests typically take 3 to 7 days. PCR, cultures and biopsies may take 7 – 14 days.
Still have questions? Reach out to us
Real Care. Kind Hearts. Furry Trust
We treat pets like family
because they are.